PRIVACY POLICY

Last updated December 26, 2025

Craftorea ("we", "us", or "our") is an e-commerce platform that empowers artisans and creators to showcase and sell their handmade products. This privacy policy explains how we collect, use, and protect your personal information when you use our platform, website, and services.

What data do we collect?

Craftorea collects the following data:

Account Information: Name, email address, phone number, username, password, and profile information when you create an account as a creator or customer.
Shop Information: Business name, shop description, product listings, images, and other content you upload to your Craftorea shop.
Transaction Data: Payment information, billing address, shipping address, order history, and purchase details.
Communication Data: Messages sent through our platform, customer inquiries, and feedback you provide.
Usage Data: Information about how you interact with our platform, including pages visited, products viewed, search queries, and device information.

How do we collect your data?

You directly provide Craftorea with most of the data we collect. We collect data and process data when you:

Register for an account on our platform as a creator or customer.
Create and manage your online shop on Craftorea.
List products, upload images, and add product descriptions.
Make a purchase or place an order through a creator's shop.
Contact us through our contact form, email, or support channels.
Subscribe to our newsletter or marketing communications.
Participate in surveys, feedback forms, or community features.
Use or view our website via your browser's cookies.

Craftorea may also receive your data indirectly from the following sources:

Payment Processors: We receive transaction information from payment processors like Stripe when you make purchases.
Social Media: If you connect your account with social media platforms, we may receive profile information from those services.
Analytics Services: We collect usage analytics through services like Google Analytics to understand how our platform is used.

How will we use your data?

Craftorea collects your data so that we can:

Provide and maintain our e-commerce platform services.
Process and manage your orders, payments, and transactions.
Enable creators to set up and manage their online shops.
Facilitate communication between creators and customers.
Send you important updates about your account, orders, or our services.
Improve our platform, develop new features, and provide customer support.
Detect and prevent fraud, abuse, or security threats.
Send you marketing communications about our services, new features, or special offers (with your consent).

If you agree, Craftorea will share your data with our partner companies so that they may offer you their products and services. These partners include:

Payment Processors: Stripe and other payment providers to process transactions securely.
Cloud Service Providers: Amazon Web Services (AWS) for hosting and infrastructure.
Analytics Providers: Google Analytics to understand platform usage and improve our services.

When Craftorea processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

Craftorea securely stores your data using industry-standard security measures, including encryption, secure servers, and access controls. Your data is stored on secure cloud infrastructure provided by Amazon Web Services.

Craftorea will keep your account data and transaction records for as long as your account is active or as needed to provide our services. If you close your account, we will retain your data for a reasonable period to comply with legal obligations, resolve disputes, and enforce our agreements. After this period, we will securely delete or anonymize your personal data.

Marketing

Craftorea would like to send you information about products and services of ours that we think you might like, such as:

New features and platform updates
Tips and resources for growing your craft business
Special offers and promotions
Success stories from other creators on our platform

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Craftorea from contacting you for marketing purposes or giving your data to other members of our partner companies.

If you no longer wish to be contacted for marketing purposes, please click here or use the unsubscribe link in any marketing email.

What are your data protection rights?

Craftorea would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Craftorea for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Craftorea correct any information you believe is inaccurate. You also have the right to request Craftorea to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Craftorea erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Craftorea restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Craftorea's processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Craftorea transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at:

Email us at: craftorea@gmail.com

Or write to us at:
Norbert Vígh
Bajč 776
Bajč 946 54
Slovakia

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How do we use cookies?

Craftorea uses cookies in a range of ways to improve your experience on our website, including:

Keeping you signed in to your account
Remembering your preferences and settings
Understanding how you use our website and platform
Improving website functionality and performance
Providing personalized content and recommendations

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

Functionality – Craftorea uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer, your location, and your account settings. A mix of first-party and third-party cookies are used.
Analytics – Craftorea uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed, and information about your browser, device, and your IP address. This helps us understand how users interact with our platform and improve our services.
Advertising – Craftorea uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed, and information about your browser, device, and your IP address. We may share some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result. For more information about managing cookies on Craftorea, please visit our Cookie Policy.

Privacy policies of other websites

The Craftorea website contains links to other websites, including creator shops hosted on our platform and external websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Craftorea keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on December 26, 2025.

How to contact us

If you have any questions about Craftorea's privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: craftorea@gmail.com

Or write to us at:
Norbert Vígh
Bajč 776
Bajč 946 54
Slovakia

How to contact the appropriate authorities

Should you wish to report a complaint or if you feel that Craftorea has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner's Office or your local data protection authority.

For EU residents, you can find your local data protection authority at: European Data Protection Authorities